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Regulations of the “Galeria Biżuterii Ora” online store

§1 Basic definitions
§2 General provisions
§3 Terms of providing services
§4 Terms of the agreement
§5 Order execution
§6 Delivery
§7 Payment methods
§8 Warranty
§9 Withdrawal
§10 Complaints procedure
§11 Liability
§12 Out-of-court complaint handling and redress
§13 Final provisions


Dear Customer, the following Terms and Conditions regulate the manner of concluding sales contracts via the above mentioned website, the rules of execution of these contracts, including delivery, rights and obligations resulting from the applicable law, as well as the procedure for withdrawal from the agreement and complaint proceedings. The rules of procedure consist of four main parts:
in § 1 to 3 – general provisions of these Regulations;
in § 4 to 7 – the process of purchase of Goods/Services has been described;
in § 8 to 12 – regulations related to the determination of defectiveness of Goods/Services as well as the right of withdrawal from the agreement are included;
in § 13 – all other regulations are included.

§1 Basic definitions

Online store –
Seller – Jolanta Wrona Ora Jewellery Gallery, NIP: 9451159670, Statistical No.: 357163040, tel. +48 781 661 212 +48 781 661 212
Seller’s address – whenever the Regulations refer to the Seller’s address, it means the following data:
headquarters: ul. Św. Anny 3/1 31-008 Kraków, Poland Św. Anny 3/1 31-008 Kraków, Polska
e-mail address: [email protected]
Client – a natural person having full capacity to perform legal actions, and in cases provided for by generally applicable regulations, also a natural person having limited capacity to perform legal actions, a legal person or an organizational unit without legal personality to which the act grants legal capacity, which has concluded or intends to conclude a sales agreement.
Consumer – Article 221 of the Civil Code: a natural person who performs with the Seller a legal action not directly related to their business or professional activity.
Sales agreement – a agreement of sale of the Product placed on the website of the aforementioned Online Store being concluded or concluded between the Client and the Seller via the Online Store.
Goods – Product, a movable item purchased by the Customer through the Online Shop, i.e. production and sale of hand-made artistic jewellery. Individually consulted projects.
Order – the Client’s declaration of will, placed via the Online Store, specifying: type and quantity of the Goods in the Online Store’s assortment at the time of placing the order, method of payment, method of delivery of the Goods, place of release of the Goods and the Client’s data.
Order form – an electronic service, a form on an electronic medium available in the Online Shop, enabling placing and execution of the Order, among other things by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
Order completion time – the time when the order placed by the Customer of the Online Store will be completed, packed, sealed by the Seller and delivered in the form of delivery chosen by the Customer.
Working Day – one day from Monday to Friday, excluding statutory holidays.
Consumer Rights Act, Act – Consumer Rights Act of 30 May 2014 (Dz. U. of 2014, item 827 with later amendments). o prawach Konsumenta (dziennik ustaw z roku 2014 pozycja 827 z późniejszymi zmianami).

§2 General provisions

The Seller declares that it complies with all the required principles of personal data protection of customers, which are provided for, inter alia, in the Act of 10 May 2018 on the protection of personal data and in accordance with the provisions of the EU Council Regulation 2016/679 ( of April 27 Dz. Urz. UE.L. No 119) The Customer agrees to the collection, storage and processing of personal data by the Seller solely for the purpose directly related to the performance of the service/goods Detailed conditions for the collection, processing and protection of personal data by the Seller are specified in the “Privacy Policy” of the Online Store.
When placing an order in the Store, the Customer has the opportunity to read the Rules and Regulations, accepting their content by marking the appropriate box in the form. In order to complete the order it is necessary to accept the provisions of the regulations We would like to inform you that the conclusion of the Sales Agreement via the Internet and the acceptance of the regulations entails the obligation to pay for the ordered Goods.
The data administrator shall apply appropriate technical and organisational measures to ensure the protection of personal data, adequately addressing the risks and categories of data to be protected. Above all, it protects the data from being made available, taken away, processed, lost, altered, damaged or destroyed by persons not authorised to do so. The detailed scope of protection has been regulated in accordance with the requirements of the Personal Data Protection Policy (security policy, personal data protection regulations, IT system management instructions).
The administrator of your personal data is Jolanta Wrona Galeria Biżuterii Ora, NIP: 9451159670, Statistical No.: 357163040, Address: ul. Św. Anny 3/1 31-008 Kraków, Poland, tel. +48 781 661 212, email: [email protected]
Every person whose data is processed is entitled to:
supervise and control the processing of personal data, for which the seller maintains a set of customer data of the above mentioned store;
obtain comprehensive information on whether such a collection exists and is maintained by the seller;
determine who is the controller, to establish its address, seat, name if the controller is a natural person to establish their name and residence;
obtain information on the purpose, scope, manner and time of processing of data contained in such a file;
obtain information in a commonly understood form of the content of this data;
know the source from which the data concerning him/her originate, unless the controller is obliged to keep confidential information or professional secrecy in this respect;
request to complete, update, correct personal data, temporarily suspend or delete them if they are incomplete, outdated, untrue or have been collected in violation of the Act or are no longer necessary for the purpose for which they were collected.
In accordance with point 6, the Customer has the right to inspect the content of the processed personal data, correct it, as well as demand its removal. The personal data administrator shall be obliged to complete, update, correct or temporarily or permanently suspend the processing of the data or to delete them from the filing system on an ongoing basis and immediately after their submission, unless the request concerns personal data for which the mode of their completion, updating or correction is specified by separate provisions of law, including the Act.
In the process of finalizing the order, the Customer agrees to the collection and processing of personal data by the Seller within the meaning of the Act of 10 May 2018 on the protection of personal data and in accordance with the provisions of the Regulation of the EU Council 2016/679 (of April 27, 2016, Dz. Urz. UE.L. No 119). The data may be transferred to another entity only in the situation required by law or necessary for the execution of the order placed.
The Client may agree to receive from the Seller information of an advertising and commercial nature electronically by subscribing to the NEWSLETTER.
The Customer using the Seller’s Services provided through the Online Store is obliged to comply with these Terms and Conditions to the extent necessary to complete the order placed and is not contrary to the applicable law and the principles of social coexistence.
The Seller carries out orders on the territory of Poland and orders placed by the Consumers in Europe, and after prior arrangement of delivery conditions also in other countries.
All the Goods on sale in the Online Store have been introduced to the Polish market in a legal and and compliant with the law manner. The information concerning the Goods on the website of the Online Store constitutes an invitation to conclude a agreement within the meaning of Article 71 of the Act of 23 April 1964 of the Civil Code. Civil Code
An Entrepreneur running a sole proprietorship, if they make a purchase which is not related to their business, has the right to withdraw from the agreement within 14 calendar days from the moment the Goods are taken into the possession of the Client or a third party indicated by them other than the carrier.
As a reminder. In connection with the new provisions of the Civil Code, the legislator has also planned to add Article 38a to the Act on Consumer Rights, which will allow sole proprietorships to use the 14-day right of return – as follows: Art. 38a The provisions concerning a consumer contained in this Chapter shall apply to a natural person concluding an agreement directly related to their business activity, if it results from the content of that agreement that they do not have a professional character for that person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on Central Business Register and Information.
Article 556(4) The provisions concerning the consumer contained in this section, with the exception of Article 558(1), second sentence, shall apply to a natural person concluding an agreement directly related to their business activity, if it results from the content of that agreement that they do not not have a professional character for that person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on Central Register and Information on Business Activity.
The verification of whether a given activity has a professional character will take place on the basis of the CEiDG – Central Register and Information on Business Activity – and specifically on the PKD codes entered there, which define types of business activity.
Entrepreneurs running a sole proprietorship will be granted the right to exercise:
prohibited clauses used in the model agreement;
a warranty for the defects of the item sold;
a recourse claim against the previous seller in connection with the execution of a consumer complaint;
the right to withdraw from a agreement concluded remotely or off-premises within 14 days;
Provisions concerning the consumer, contained in Articles 385(1)-385(3) of the Civil Code [dotyczących niedozwolonych postanowień umownych] [concerning prohibited contractual provisions] shall apply to a natural person concluding a agreement directly related to their business activity, if it results from the content of that agreement that it is not of a professional nature, resulting in particular from the subject of their business activity, made available on the basis of the regulations on Central Register and Information on Business Activity.
The new Article 385(5) of the Civil Code concerns only prohibited contractual provisions (abusive clauses). The provisions on abusive clauses will apply after 1 January 2021 to sole proprietorships. A catalogue of examples of twenty-three abusive clauses is contained in Article 385(3) of the Civil Code. In turn, the current version of the register of abusive clauses kept by the President of the Office of Competition and Consumer Protection.
The new regulations will apply to contracts concluded after 21 January 2021. The provisions of Article 385[5] Article 556[4] 556[5] i art. of the Act as amended in Article 1 shall not apply to agreements concluded before 1 January 2021. The provision of Article 38a of the Act as amended by Article 55 shall not apply to contracts concluded before 1 January 2021.
Entrepreneurs running a sole proprietorship will still not be able to use the assistance of institutions supporting consumers in the protection of their rights, including the assistance of District/Municipal Consumer Ombudsmen or the Office of Competition and Consumer Protection.

§3 Terms of providing services

This Online Shop provides services by electronic means, the condition for concluding the agreement is primarily to fill in the online order form in order to conclude a sales agreement. Conclusion of the agreement is voluntary. Conclusion of the agreement is voluntary.
The agreement for the provision of services is concluded electronically in the form of enabling the Online Shop’s customer to fill in the order form, the agreement is concluded for a fixed period of time at the moment when the customer starts to fill in the form and is terminated when the form is abandoned or when the completed form is sent to the Seller. The process of filling in the order form is organized in such a way that every customer has the opportunity to get acquainted with it before making a decision on concluding a agreement or changing the agreement.
The service specified in point 1 is provided free of charge, but may require access to the Internet.
You can place your order electronically 24 hours a day, 7 days a week.
When completing the purchase, the customer, in the appropriate order window, selects the option “I agree to have my personal data included in the order form processed by the store for the purpose and to the extent necessary to complete the order”. – it is necessary for the conclusion of the agreement. Providing your personal data is necessary to place an order, failure to provide personal data will be tantamount to withdrawal from the agreement.
According to Article 8(2) of the GDPR, the controller shall, taking into account the available technology, make reasonable efforts to verify that the person having parental authority or custody of the child (under 16 years of age) has given or has given their consent.
The Customer’s costs related to Internet access and data transmission shall be borne exclusively by the Customer in accordance with the tariff of his supplier with whom the Customer has signed an Internet service agreement.

§4 Terms of the agreement

In order to make the conclusion of a valid and binding party to the Sales Agreement, the Customer makes a choice in accordance with the displayed offer of the Online Store, specifying the quantity of Goods they intend to purchase and, if possible, indicating the characteristics of the ordered Product and its specification accordingly. Together with the selection of the Goods, the Client fills in the online order form, indicating in it the data necessary for the Seller to carry out the order, such as, for example, quantities, place of delivery and forms of payment, based on the messages and information available on the website and contained in these Regulations.
Registration of the Customer’s Account in the Online Shop is voluntary and free of charge.
Immediately after receiving the order, the Seller shall send to the Customer via e-mail to the e-mail address provided during the order placement process a declaration of acceptance of the order which shall also constitute its confirmation. As soon as the customer receives the message, a sales agreement is concluded.
The message summarizing and confirming the order contains all the predetermined terms and conditions of the sales agreement, in particular the quantity and type of the ordered Goods, its specification in the case of ordering Goods with individual characteristics specified by the Customer of the Online Store, the total price to be paid (specified in Polish zloty) together with the costs of delivery and the amount of discounts granted (if applicable).
In case the Client has more discounts from several sources/promotions, they are subject to aggregation/summation only if it is clearly specified in the Promotion Terms and Conditions If there is no provision for combining different promotions/discounts, you can choose only one discount (one promotion) for a given purchase.

§5 Order execution
The seller reliably handles customer orders in the order they are received – each order is a priority and very important for us!
The lead time for a single Customer is from 1 to 21 working days from the date of sending the Order by the Customer. In the case of products marked ‘made to order’, the delivery time is specified on the product page. The time of order execution consists primarily of the time of neccessary to prepare the order (completing and packing the order, issuing the parcel to the courier, and in selected cases the manufacturing of the Goods). The delivery time of the order depends on the chosen method of delivery, it may vary depending on the type of means of transport indicated by the Customer.
In the case of exceptional circumstances or lack of possibility to carry out the order within the deadline indicated in point 2, the Seller shall immediately contact the Customer in order to determine the further course of action, including setting a different deadline for the execution of the order, changing the method of delivery.

§6 Delivery
Delivery of the Goods takes place through the operator of Poczta Polska or a courier company (Inpost) or in any other way accepted by the parties not binding with excessive and unjustified costs on the part of the Seller and the Client.
The Goods ordered shall be delivered according to the Customer’s choice, either directly to the Customer’s address indicated in the online order form and confirmed by the Customer as the shipping address or collected in person at the personal collection point at the address given during the execution of the order.
The goods are always packed in a manner corresponding to their properties, so that they are not damaged, lost or destroyed during transport.
The customer is informed about the costs of delivery on an ongoing basis, the costs are provided when the customer completes the online order form. The amount of shipping costs depends on the country to which the order is sent, the quantity of goods ordered, their weight and the way of sending the package.
The Client is obliged to check the condition of the Goods or, if it is difficult, the condition of the consignment (packaging) immediately after its delivery. In case of any damage that may arise in transport, the Customer should draw up an appropriate damage report and immediately notify the Seller.

§7 Payment methods

The Seller enables payment for the ordered Goods in the form of prepayment to the bank account to the following number: 86 1140 2004 0000 3102 7614 4962
Electronic payment by credit card (Visa, Visa Electron, MasterCard, Maestro) or by electronic banking wire transfer through PayU, Przelewy24.
Cash on delivery of the ordered Goods (cash on delivery) – the Client makes payment at the courier collecting the ordered Goods delivered through a courier company to the address indicated by the Client in the order.

§8 Warranty

In case of contracts concluded with Consumers within the meaning of Article 221 of the Civil Code, the Seller shall be liable to the Consumer on the terms specified in Article 556 and subsequent articles of the Civil Code for physical or legal defects (warranty).
The Seller shall be liable under warranty if a physical defect is found within two years from the date of delivery of the Goods to the Consumer.
The physical defect is the incompatibility of the sold thing with the agreement. In particular, the item sold is not in conformity with the agreement if:
does not have properties that this kind of thing should have in view of its purpose indicated in the agreement or resulting from the circumstances or purpose;
does not have properties that the Seller has provided to the Buyer, including by presenting a sample or pattern;
is not suitable for the purpose of which the Buyer informed the Seller at the conclusion of the agreement, and the Seller has not objected to such purpose;
it was delivered to the Buyer incomplete.
Notification of defects in the Goods should be sent electronically to the e-mail address of the Seller or in writing to the postal address of the Seller (see §1 point 3: “Seller’s address”). In order to facilitate the submission of the complaint, the Consumer may use the form attached as Annex 2 to these Regulations, which, however, is not required to accept the effectiveness of the complaint.
The Seller shall respond immediately to the Consumer’s notification, however, not later than within 14 calendar days from the date of its receipt. Failure to consider the application within the specified time limit is equivalent to taking it into account by the Seller and recognizing it as justified.
If it is necessary for proper assessment of physical defects of the Goods, upon request and after preliminary arrangements with the Seller, the Goods shall be delivered to the address of the Seller’s registered office (see §1 item 3: “Seller’s address”) as soon as the characteristics of the Product allow it.
Delivery of the Goods under the warranty for defects is at the expense of the Seller.
The Seller shall cover the costs of collection of the Goods, delivery, removal of defects or faults and replacement of the Goods with new ones.
In the case of contracts concluded with Customers who are not consumers within the meaning of Article 221 of the Civil Code, on the basis of Article 558 § 1 of the Civil Code, the Seller’s liability under the warranty is excluded.

§9 Withdrawal

A client who is a Consumer, pursuant to Article 27 of the Act on Consumer Rights, who has concluded a distance agreement, may withdraw from it without giving any reason and without incurring any costs, except for the costs specified in Article 33, Article 34 of the Consumer Law.
The right to withdraw from the agreement is valid within 14 calendar days from the moment of taking possession of the Goods by the Consumer or a third party indicated by the Consumer other than the carrier.
If the Consumer withdraws from the agreement, the agreement is deemed not concluded and the Consumer is released from all obligations. What the parties have provided to each other shall be returned unchanged unless the change was necessary within the limits of ordinary management.
A Customer who is a Consumer may withdraw from the agreement by submitting a declaration on the Internet form constituting an attachment No. 1 to these Regulations by sending it via e-mail or to the postal address of the Seller at the Consumer’s choice. Annex 1 is only an aid in withdrawing from the agreement, it is not a necessary template to exercise the right of withdrawal.
To meet the deadline set out in point 2 it is sufficient to send a statement of withdrawal from the agreement before its expiry.
The Seller shall immediately confirm receipt of the statement of withdrawal from the agreement to the Consumer and shall inform them accordingly about further proceedings, including the manner of return of the Goods and in case of any questions it shall answer them.
The Consumer shall be obliged to return it to the Seller or hand it over to a person authorized by the Seller immediately, but no later than within 14 calendar days from the day on which they withdrew from the agreement, unless the Seller offered to collect the Goods on its own. In order to meet the deadline, it is sufficient to send back the Goods before its expiry. it is sufficient to send back the Goods before its expiry.
The Seller shall immediately, no later than within 14 days from the date of receipt of the statement of withdrawal from the Agreement by the Consumer, return to the Consumer all payments made by them, including the cost of delivery of the product, provided that:
(a) The seller shall refund the payment using the same method of payment as the consumer, unless the consumer has expressly agreed to another method of refund which does not involve any cost to the consumer;
b) if the Consumer chooses a method of delivery of the product other than the cheapest usual method of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Consumer for the additional costs incurred by them;
(c) The consumer shall be liable for any diminished value of the product resulting from the use of the product beyond what is necessary to establish its nature, characteristics and functionality as referred to in point 12 and n. below
The Seller may withhold the return of the payment received from the Consumer until the moment of receiving the item back or providing the Consumer with the proof of its return, whichever is the earlier.
The Customer being a Consumer shall bear only direct costs of returning the Goods.
The goods shall be delivered to the address of the Seller (see §1 point 3: “Seller’s address”).
According to Article 34(4) of the Consumer Rights Act, the consumer is responsible for any reduction in the value of an item resulting from its use in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item. The consumer, upon receipt of the product, can therefore check the nature, characteristics or functioning of the item, but only to the extent that it would be done in a stationary store.
The Customer shall be liable for damages for the reduction of the value of the Goods by, among other things, too intensive use and removal of the tag before withdrawal from the agreement. The statement of withdrawal from the agreement made in due time is effective, however, if the Consumer reduces the value of the Goods, they will be charged with additional costs.
The right to withdraw from the agreement shall not apply to contracts specified in Article 38 of the Act of 30 May 2014 on Consumer Rights, among others in the situation such as:
the provision of services if the entrepreneur has performed the service in full with the express consent of the consumer, who was informed before the performance began that, once the entrepreneur has performed the service, the consumer will lose the right to withdraw from the agreement;
in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the withdrawal period expires;
in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specification or serving to satisfy the Consumer’s individual needs;
in which the object of the service is an item that is rapidly deteriorating or has a short shelf life;
in which the object of the service is an item delivered in sealed packaging which cannot be returned for health protection reasons or for hygiene reasons if the packaging has been opened after delivery;
in which the object of the service is goods which, after delivery, are inseparably connected by their nature with other goods.

§10 Complaints procedure

In order to lodge a complaint correctly, the Customer should provide their data such as: name and surname or company name, address of residence or registered office of the company and e-mail address, object of complaint, if possible order number with indication of the period of time to which the complaint relates and circumstances justifying lodging the complaint (description of what it consists in), or what characteristics the Goods ordered do not have, but according to the Seller’s assurances or according to the manner of presenting them to the Client, it was supposed to have.
If the Customer is a Consumer, they may demand to replace the Goods with one that is free from defects instead of the one proposed by the Seller, remove the defect or demand removal of the defect instead of replacement of the Product, unless bringing the goods into conformity with the agreement in the manner chosen by the Customer is impossible or would require excessive costs compared to the manner proposed by the Seller. The assessment of excessive costs shall take into account the value of the defect-free item, the type and significance of the defect found, as well as the inconvenience that another way of satisfying the customer would expose them to.
Unless otherwise specified, the entrepreneur shall respond to the consumer’s complaint within 14 days of receipt. If the entrepreneur has not responded to the complaint within the period referred to above, it is considered that the complaint has been accepted. The entrepreneur shall provide the consumer with a reply to the complaint on paper or other durable medium (e.g. USB stick or CD/DVD, in response to the complaint)’.
If the application is not processed within the specified time limit, it should be considered as accepted by the Seller. The claim to withdraw from the agreement, if it is not processed on time, is not equivalent to recognition of the complaint lodged

§11 Liability

The customer is not entitled to:
include personal data of third parties, to disseminate the image without the required authorisation or consent of the third party concerned;
place content of an advertising or promotional nature, incompatible with the purpose of the store.
It is forbidden for the Customer to post any content that could, in particular:
be posted with the intention of violating the personal rights of third parties;
be posted in bad faith or that could be considered as such;
violate the rights of third parties, copyrights, related rights, industrial property rights, business secrets, or those that are subject to a confidentiality clause, particularly those described as secret or top secret;
place content that is offensive or threatening to others, statements commonly regarded as offensive, such as profanity;
violate the legitimate interests of the Seller;
sending or posting unsolicited commercial information (spam) within the Online Shop;
sending or posting unsolicited commercial information (spam) within the Online Shop;
In case of receiving a notification by a third party, an authorized person or a state authority, the Seller reserves the right to modify or delete the content posted by the Customer, in case it is found that it may constitute a violation of these Regulations or applicable laws. The seller does not control the posted content on an ongoing basis.

§ 12 Out-of-court complaint handling and redress

Information on out-of-court complaint handling and claim enforcement procedures, as well as the rules of access to these procedures are made available in the offices and on the websites of poviat (municipal) Consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Trade Inspectorates and at the following addresses of the Office of Competition and Consumer Protection:,,
The consumer has, among other things, the following possibilities to use out-of-court complaint handling and assert their claims:
request the Provincial Commercial Inspector of the Trade Inspectorate to initiate mediation proceedings for an amicable settlement of the dispute.
apply to the permanent amicable Consumer Court operating at the Provincial Inspector of Trade Inspection to resolve a dispute arising from the concluded agreement, address
ask for free legal assistance, among others, from the Consumer Federation – website address:
The Network of European Consumer Centers helps in resolving cross-border disputes. The addresses of these institutions are available on the website of the European Consumer Centre
The consumer may also use the online dispute resolution platform (ODR platform), in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR). The European ODR (online dispute resolution) platform is available at The European ODR platform provides a single point of access for consumers and traders to resolve out-of-court disputes concerning contractual obligations arising from an online sales agreement:
The use of out-of-court methods of complaint handling and claiming is voluntary and may take place only if both parties to the dispute, i.e. the Seller and the Customer, agree to it.

§13 Final provisions

The Internet store honours all the rights of the Clients provided for in the provisions of the applicable law.
If the applicable law grants customers who are consumers more advantageous mandatory and legally required regulations than those contained in these Terms and Conditions, the relevant provisions of the Terms and Conditions are directly replaced by specific standards of the applicable law and are thus binding on the aforementioned owner.
All content placed on the website of the Online Store (including graphics, texts, page layout and logos) are protected by copyright and are the exclusive property of the Seller. The use of this content without the written consent of the Seller shall result in civil and criminal liability.
The store owner, as a personal data administrator, informs you that:
providing data is always voluntary but necessary for the execution of the order;
the person giving their personal data has an unlimited right of access to all the contents of their data and to their rectification, deletion (right to be forgotten), restriction of processing, right to data portability, right to withdraw consent at any time without affecting the lawfulness of processing, but data may be made available to the competent authorities of the State where the relevant provision will require it.
The processing of personal data will be based on Article 6(1)(a) and the content of the General Data Protection Regulation;
personal data will be stored and processed for the period necessary to complete the processing and execution of the order, but not longer than 3 years (2 years is the complaint period and 1 year for any other claims and emergency situation)
the person providing their personal data has the right to lodge a complaint with the Personal Data Protection Office when they consider that the processing of personal data regarding the performance of the agreement violates the provisions of the general regulation on the protection of personal data of 27 April 2016;”
The European Commission has not decided on an adequate level of protection for the processing of personal data of this store, but the data will be adequately protected by IT/legal solutions and measures.
Your data will be processed in an automated way, including in the form of profiling.
In other matters not regulated by these Regulations, the relevant provisions of Polish law shall apply, in particular:
In other matters not regulated by these Regulations, the relevant provisions of Polish law shall apply, in particular:
Act of 27 July 2002 on special conditions of consumer sales and amending the Civil Code (Dz. U. 2002 No 141, item 1176 as amended);
Act of 23 April 1964 Civil Code (Dz. U. 1964 No. 16 item 93 as amended);
Act of 18 July 2002 on the provision of electronic services (Dz. U. 2013, item 1422);
Industrial Property Law Act of 30 June 2000 (Dz. U. 2001 No 49 item 508 as amended);
Act of 4 February 1994 on Copyright and Related Rights (Dz. U. 2006 No. 90 item 631 as amended),
Act of 30 May 2014 on Consumer Rights (Dz. U. 2014, Item 827)

The amended Regulations shall be binding on the Clients if the requirements set out in Article 384 of the Civil Code have been observed (i.e. the Client has been correctly notified of the changes).
The Seller reserves the right to make changes to the Terms and Conditions for important reasons:
changes in the law;
changes in payment and delivery methods;
changes in payment and delivery methods;
changes in the way services are provided electronically covered by the regulations,
changes in Seller’s data, including e-mail address, telephone number.
Amendments to the regulations do not affect orders already placed and carried out, to which the regulations in force at the time of order placement shall apply. The Seller informs about the intended change on the store’s website at least 30 days in advance. In the event of non-acceptance of the amended regulations, the Customers may terminate the agreement with immediate effect within 30 days of receipt of the message.
Disputes arising from the provision of services under these Regulations shall be submitted to the Common Court at the choice of the Customer who is also a consumer, in accordance with relevant provisions of Polish law.
Appendices to the Regulations constitute an integral part thereof.
The Sale Contract is concluded in Polish, with the content in accordance with the Conditions of Use.
The clients of the above mentioned store may access these Terms and Conditions at any time via a link placed on the main page of the website and download and print it, however, commercial use is subject to the protection of the LEGATO Law Office.
The Regulations shall enter into force on 11.11.2020

Copyright notice to the Terms of Sale

The owner of all material copyrights to the template of this Sales Regulations is LEGATO Law Firm, which has granted this store a non-exclusive and non-transferable right to use this Sales Regulations for purposes related to its own commercial activity on the Internet and extends legal protection to the above document for the duration of the agreement. Copying and distribution of the template of this Sales Regulations without the consent of LEGATO Law Firm is prohibited and may be subject to both criminal and civil liability. Online sellers can find out more about the possibility of using the model Terms of Sale at

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